Returns & Refund Policy

At Laptop Mechanic, we aim to provide accurate parts and reliable service. Please review our returns and refund policy below.

Summary

• Return Window: 7 days for incorrect or damaged items
• Warranty: Covered for manufacturing faults
• Refunds: Available where applicable
• Support: We assist with compatibility before purchase

1. Compatibility Responsibility

We strongly recommend confirming your laptop model and part number before purchasing. If you are unsure, please contact us — we are happy to assist.

2. Returns for Incorrect or Unwanted Items

Returns may be accepted within 7 days of delivery, subject to the following conditions:

• The item must be unused and in its original packaging
• No physical damage or installation marks
• All labels and protective films must be intact

A handling/restocking fee of up to 15% may apply where applicable.

3. Faulty or Damaged Items

If your item arrives damaged or develops a fault, please contact us within 48 hours of delivery.

We will assess the issue and, where applicable:

• Provide a replacement
• Arrange a repair
• Issue a refund if a replacement is not available

4. Warranty

All products include a limited warranty against manufacturing defects. This warranty does not cover:

• Incorrect installation
• Physical damage or misuse
• Normal wear and tear

5. Shipping Costs

• Return shipping is the responsibility of the customer unless the item is faulty or incorrect
• Original shipping fees are non-refundable

6. Refund Processing

Approved refunds will be processed within a reasonable timeframe after inspection of returned goods.

7. Contact Us

Business: Laptop Mechanic

Location: Pretoria, Gauteng, South Africa

Phone / WhatsApp: 072 587 5829

Email: sales@laptopfan.co.za